If you’re not happy with something you purchased from us, for any reason, then you can return it, and we’ll be happy to exchange or refund it for you. Items must be unworn, and in their original condition, toys and accessories must still be sealed.
If we’ve sent you the wrong thing, or if something is faulty, we’re really sorry.
You’ve got 30 days to make the return, and we will refund the return shipping cost on all returns.
Our customer Service team are here to help with your returns. You can call us on 0044 (0) 1494 772 891 Monday to Friday 09:00 – 18:00
Return items to: Box Elder, Rushmere Lane, Orchard Leigh, Chesham, Bucks, HP5 3QY, UK
Please include a note letting us know why you are returning the item and whether you want a refund or an exchange.