Privacy Notice

Last revised 18/05/2018.


At SkyHi, we have always taken the privacy of our customers seriously. Due to the nature of the products we sell, and because we believe that privacy and trust are essential, we have a strict privacy policy which applies to all information collected by us.  We do not share, rent, sell or trade any personal information with any outside organisation.  We do not rent our mailing list, nor do we allow others access to it for any reason.  Any information given to us is used only for the specific purposes of fulfilling your order or sending information about products and services you have agreed to receive.


UK Data Protection Laws require us to manage all personal information in accordance with the Data Protection Principles. In particular, we are required to process your personal information fairly, lawfully and in a transparent manner. This means that you are entitled to know how we intend to use any information you provide. You can then decide whether you want to give it to us, in order that we may provide the product or service that you require.


This privacy notice (together with our Terms & Conditions and any other documents referred to) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.


For the purpose of the General Data Protection Regulations (the GDPR), the data controller is M&K Products Limited trading as SkyHi of Box Elder, Rushmere Lane, Orchard Leigh, Chesham, Bucks, HP5 3QY, UK. Who can be contacted using the following contact details:


Tel: +44 (0) 1494 772 891

Email: orders@skyhi.me.uk  



What information do we collect about you?

We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete contact forms, provide feedback or by corresponding with us by phone, e-mail or otherwise. 


The information you provide us may include your name, postal address, e-mail address, phone number and credit card information. 


Website usage information is collected using cookies and includes technical information such as; Internet protocol (IP) address, browser type and version, time zone setting, device, operating system and platform.



How will we use the information about you?

We collect information about you to process your order, manage your account and, if you agree, to email you about other products and services we think may be of interest to you.


We use your information collected from the website to personalise your repeat visits to our website. 


SkyHi will never share, rent, sell or trade any personal information with any outside organisation unless required to do so by law. 


In processing your order, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.



Marketing & Communication

We would like to send you information about products and services we think may be of interest to you. We do this is the form of a regular newsletter. If you have consented to receive our newsletter, you may opt out at any time. 


If you no longer wish to receive our newsletter, please unsubscribe using the link provided at the bottom of each newsletter, or send an email to orders@skyhi.me.uk  with the subject line unsubscribe. 



Access to your information and correction

You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email orders@skyhi.me.uk or write to us at the following address; SkyHi, Box Elder, Rushmere Lane, Orchard Leigh, Chesham, Bucks, HP5 3QY, UK.


We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.



Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.



Retention of data

Your data is retained as long as you are a customer of SkyHi or until your account is deleted. Certain data will be anonymised and kept for up to 10 years or as is legally required even after your account has been deleted.



Changes to our privacy notice

We keep our privacy policy under regular review and we will place any updates on this. Please check back frequently to see any updates or changes to our privacy notice.



How to contact us

Please contact us if you have any questions about our privacy policy or information we hold about you.

By email : orders@skyhi.me.uk 

Or write to : SkyHi, Box Elder, Rushmere Lane, Orchard Leigh, Chesham, Bucks, HP5 3QY, UK.